Privacy Policy & Terms of Use

Last updated: September 2025

Who We Are

This Privacy Policy and Terms of Use (“Policy”) applies to both reneecassard.com and reneecassard.org (the “Websites”). The Websites are owned and operated by Renee Cassard LLC (“we,” “our,” or “us”). By using these Websites, you agree to the terms below.

We are committed to protecting your privacy, honoring your trust, and providing clear expectations for how our Websites and services may be used.

Privacy Policy

Information We Collect

We may collect personal information when you:

• Sign up for free trainings, programs, or updates.
  
• Complete a survey or research study.
  
• Purchase or register for a program.
  
• Contact us directly.
  

Survey participation is always confidential. Some surveys allow you to respond without providing personal information. Others may request your email only to generate a private survey link, ensuring that your responses remain separated from your personal details.

We also automatically collect limited technical information (such as cookies, IP address, and browser type) to improve site performance.

How We Use Your Information

We use information you provide to:

• Deliver programs, services, and communications.
  
• Conduct confidential research to better understand workplace experiences.
  
• Improve our offerings and site experience.
  

We do not sell or rent your personal data to anyone.

Cookies

The Websites use cookies for basic functions such as login, display preferences, and site performance. You can disable cookies in your browser settings, though some features may not work properly.

Embedded Content & Third-Party Services

Our Websites may include embedded content (e.g., videos, articles) from other websites. Embedded content behaves as if you visited the other site, which may collect data or use cookies. We also use third-party services such as CRM, email platforms, analytics, and payment processors. These services are bound by their own privacy policies.

Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, and maintain site security. Survey data is stored confidentially and is not linked with personally identifiable information and reported only in aggregate form.  

Your Rights

You may request:

• A copy of the personal data we hold about you.
  
• Correction or deletion of your personal information (except where required by law).
  

To make a request, please contact us at info@reneecassard.com

Security

We take reasonable measures to protect the personal information entrusted to us. However, no method of transmission over the Internet or electronic storage is completely secure.

Terms of Use

Eligibility & Acceptable Use

You must be 18 years or older to use our Websites or participate in our programs. You agree not to use the Websites for unlawful, harmful, or disruptive purposes.

Intellectual Property

All content on the Websites, including programs, coaching frameworks, and written materials, is owned by or licensed to us. You may not copy, reproduce, distribute, or sell any of our content without written permission. You are encouraged to share your own insights and breakthroughs, but not to present our intellectual property as your own.

Payments & Future Programs

If you choose to purchase a program or service in the future, the specific terms (including payment methods and policies) will be clearly presented at the time of purchase.

We stand behind our work. For future paid programs, we offer a Satisfaction Guarantee: while payments are non-refundable, you will have continued access and support until you have had the opportunity to fully apply the practices and reach a level of satisfaction with the program.

Limitation of Liability

We strive to provide accurate, research-backed information and effective coaching practices. However, results vary by individual. By using our Websites or services, you agree that we are not liable for damages arising from their use, except as limited by law.

Third-Party Links

Our Websites may contain links to third-party resources. We are not responsible for the content, policies, or practices of third-party sites.

Changes to This Policy

We may update this Policy from time to time. Updates will be posted on this page with a revised “last updated” date.

Governing Law

This Policy shall be governed by the laws of the State of South Carolina.

Contact Us

For questions about this Policy, please contact:

Renee Cassard
renee@reneecassard.com